FAQ

What are tiered Physiotherapists?

At Physioactive we have Titled Sports and Musculoskeletal Physiotherapists. To have a consult with one of these Physiotherapists there is a slightly greater cost, as these Physiotherapists are more experienced with greater training. These are Tier 2 Physotherapists, while our other Physiotherapists are Tier 1.

How much does is cost to see a Physiotherapist?

Please contact our friendly reception staff on (08) 8522 4232 for cost of services.

Do I need a Doctors referral to see a physiotherapist?

No, you don't need to have a doctors referral for a private consult. In Australia, Physiotherapists are Primary Care Clinicians qualified and skilled in the management of musculoskeletal injuries. Your Physiotherapist may asked you for your doctors details to keep them informed of your condition. However, if you are lodging a WorkCover or a Motor Vehicle Insurance Claim then you will need a doctors referral.

Can I use my Private Health?

If you have Extras in your Private Health then you will be eligible for a rebate.

How Much will I get back from my Private Health fund?

We are preferred providers for BUPA, which means you will be eligible for a higher rebate. The amount of rebate you are entitled to depends on your level of cover.

Can I use Eftpos and Credit Cards?

At Physioactive we accept Cash, Eftpos, Visa and Mastercard as forms of payment.

What do I need to bring?

If you have any X-rays, CT-scans or MRI scans that are relevant to your injury bring these which will help the physiotherapists assessment.

What do I need to wear?

Loose Clothing is preferable. There are times when the physiotherapist will need to see and touch the injured area in order for a detailed assessment and appropriate treatment.

I have a workers compensation injury. Can I receive physiotherapy treatment at Physioactive?

Yes, we happily see patients under Workers Compensation and Motor Vehicle Accident claims. You will need a GP referral prior to your appointment for it to be covered by the insurance company.

I am a Department of Veteran Affairs patient. Can I have treatment at Physioactive?

Yes, we happily see DVA patients who hold a current GP referral. Please bring your DVA card to your first appointment.

What time do I need to arrive for my treatment?

In order to enjoy your full treatment time, please arrive 10 minutes prior to your initial appointment time to complete a personal details form.

Physiotherapists at Physioactive always aim to run on time for all of their appointments.

What are your hours and how soon can I be seen for an appointment?

Monday: 8.30am – 6pm
Tuesday: 8.30am – 7pm
Wednesday: 8.30am – 7pm
Thursday: 8.30am – 7pm
Friday: 8.30am – 6pm
Saturday: 9am – midday

How Long are the appointments?

Your first appointment involves a comprehensive evaluation and treatment and takes 30 minutes. Appointments thereafter are determined by your condition usually 20-30 minutes.

How often will I need to come?

Our physiotherapists will develop an individual customised Care Plan for you. Depending on the severity of the injury, amount of available time will determine the amount you need to be seen.

On average, most common injuries a Physiotherapist will see require 6-8 sessions over a 3-4 week period. Physiotherapy aims to treat and correct your ailment or impairment within the shortest possible period.

Do you have a cancellation policy?

If you cannot keep your appointment, please call us as soon as possible. We realise that sometimes emergencies come up and your plans may change. When you call, we will help you reschedule your appointment. Giving us as much notice as possible helps us better serve you and our other patients.

We require a 24 hour notice or at minimum before 9:00am of the day of your appointment. Should you not let us know within this time frame then you will be liable for a $25 cancellation.